We want to make things right if you are not fully satisfied with your purchase. It is common for products to need to be returned from time to time. We can assist you with any issue you are having with your item, whether it is malfunctioning, broken, or no longer required. Understandably, our clients have a 30-day return policy.
To be eligible for a refund, your purchase must match the following criteria:
We cannot accept returns beyond 5 calendar days. If you try to return something, we will ship it to you through the mail and charge you for the postage.
Returns must be mailed within three days of the purchase date. All items returned must be unused and in their original condition.
Please email email@example.com for a Return Merchandise Authorization (RMA) number before returning an item. Following receipt of an RMA number, properly package the item in its original packing and attach your proof of purchase / the return form provided / other before mailing your return.
"For any returns, we encourage you to kindly contact our representatives through call/chat/email and they will guide you through the procedure"
Your item must be returned in the same condition and quantity that it was received in to obtain a complete refund.
Only one item must be returned in its original packaging.
It is the customer's duty to properly return the merchandise. This implies that the product's packaging must be safeguarded throughout transportation. If the item was not secured in the return shipping and the packing was destroyed, we have the right to levy a fee of 15 GBP.
We recommend that you utilize your local Royal Mail Post Office if you use the return label we supply. We will be unable to assist you if the shipment goes missing unless you have proof of delivery.
If the item has been used in ways other than those stated, we define it as used, which means you will only receive a portion of the sales value when you return the item. To obtain the entire amount, you must complete the same procedures as you would at a store. You may put it on but not wear it.
Please bear in mind that all sales are FINAL and non-refundable.
We will execute your refund or exchange once we receive your return and inspect the condition of your item. Please wait at least 1-2 weeks for your [return] or [exchange] to be processed after receiving your merchandise. Depending on your credit card issuer, refunds may take 1-2 billing cycles to reflect on your credit card account. We will send you an email once your refund has been processed.
Refunds will be issued following a thorough examination of the goods returned by the consumer. If the customer destroys the things or they are not in their original condition, they will receive a partial refund or no refund.
NOTE: Since the courier company charges for their services, we are not liable to refund the shipping cost.
HOW CAN CUSTOMERS RETURN THEIR PRODUCTS?
Customers must return their product BY POST.
What is your restocking fee?
Please allow 2-4 weeks for us to receive your returned item if you are returning it via mail. We will process the return and commence the compensation within 3-5 days of receiving the products. We will credit your account using the payment method you selected after your return is accepted. Please anticipate an extra 2-4 weeks for the payment to be placed into your account if you paid by debit or credit card.
When can I expect to receive my refund?
The refund application may take up to a week to process. After our department has thoroughly examined all pertinent areas, we will work as quickly as possible to give you another wonderful shopping experience.
What can we expect in return?
To guarantee smooth processing, a customer will ensure the following milestones:
How much time does it take to mail an order?
Our team will make certain that your item arrives within 2-3 business days. It may take longer if there are holidays, lockdowns, or emergencies.
What is the most effective method for me to keep track of my orders?
We will notify you through email once your order has been sent from our warehouse and provide tracking information. A consumer can manually track an order by inputting the order tracking number.
Note: Please contact our customer service through call, chat, or email to get the right instructions before returning. If you send back a package without the instructions, we can't take responsibility for it.